Refund policy

Voici la traduction professionnelle en anglais, prête à être intégrée sur ton site :

Return Policy

  1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  1. Return Conditions

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unused and unworn

  • With original tags and packaging

  • Accompanied by the receipt or proof of purchase

Important: Personalized items (such as cases with custom images, text, or designs chosen by the customer) are non-refundable and non-exchangeable, except in the event of a defect or an error on our part.

  1. Return Procedure

To initiate a return, please contact us at:
mvracingstyle@orange.fr

Returns must be sent to the following address:
7 Rue des Pierres, 67620 Soufflenheim, France

Once your return request is approved, we will provide you with a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted.

  1. Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will assess the issue and offer a refund or a free replacement if necessary.

  1. Exceptions

Certain items cannot be returned, including:

  • Personalized products (custom-designed cases)

  • Perishable goods (such as food, flowers, or plants)

  • Personal care products

  • Hazardous or flammable items

  • Sale items or gift cards

  1. Exchanges

The fastest way to ensure you get the item you want is to return the item you have and place a new order separately.

  1. European Union Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. The return conditions stated above also apply.

  1. Refunds

Once we have received and inspected your return:

  • We will notify you whether the refund has been approved or not

  • If approved, the refund will be issued to your original payment method within 10 business days

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at mvracingstyle@orange.fr.